FEES
Residential Lettings
Let only 13.2% inc. VAT
Rent Collect 4.2% inc. VAT
Full Management 20.4% inc. VAT
Management Only 7.2% inc. VAT
All of the above are taken as a percentage of the rent for the term of the tenancy and any subsequent renewals or extensions and are charged monthly or in advance, depending on terms agreed between us and the Landlord.
Residential Sales
Sole Agency 2.4% inc. VAT
Multi Agency 3.6% inc. VAT
All the above are taken as a percentage of the sales price upon completion.
OTHER CHARGES:
Residential Lettings and Property Management:
Additional Services
• The following Services are in addition to the above and form the subject of an additional charge.
• Consultancy is offered on request and will be charged at the rate of £75 including VAT per hour, plus travel and other reasonable expenses and costs. This Service includes additional visits to a Premises if we are managing, serving a Notice under Section 13 of the Housing Act 1988, waiting time at a property, having extra sets of keys cut, arranging cleaning prior to the start of a Tenancy, arranging safety checks, arranging installation of smoke alarms or carbon monoxide alarms, arranging an Energy Performance Certificate or obtaining consent from a lender or a Superior Landlord.
• Preparation of our standard Tenancy Agreement usually being for a fixed Term of twelve months or less is included in the letting fee.
• Checking and making any alterations requested by your solicitor to our standard Tenancy Agreement: £75 including VAT per hour or part of an hour.
• Service of Notices to terminate a Tenancy the Premises will be subject to an administration fee of £75 including VAT.
• Visits during a void period using our caretaking service will be £180 per month including VAT for one visit each month during office hours.
• Instructing contractors during a void period or if we are not managing the Premises will incur an administration fee of £140 including VAT payable in advance together with the cost of the contractor. This Service is only offered provided we have written instructions from the Landlord and hold sufficient cleared funds to cover the cost of the work plus our fees.
• A supervisory fee of 10% including VAT of the total cost of any work in excess of £2000 including VAT is charged for supervising the work.
• Supervise the partial or total refurbishment of the Premises for a fee of 10% including VAT of the total cost of the work.
• Preparation of documentation for County Court proceedings or TDS adjudication will be £150 plus VAT plus our reasonable costs and expenses and attendance at court or any tribunal on your behalf will be charged at £75 including VAT per hour plus our reasonable costs and expenses.
Our full Terms and Conditions are available upon request.
Harris and Daughter Ltd
IN-HOUSE COMPLAINTS PROCEDURE
We are committed to providing a professional service to all our clients and customers. When something goes
wrong, we need you to tell us about it. This will help us to improve our standards.
If you have a complaint, please put it in writing, including as much detail as possible. We will then respond in line
with the timeframes set out below (if you feel we have not sought to address your complaints within eight weeks,
you may be able to refer your complaint to the Property Ombudsman to consider without our final viewpoint on
the matter).
What will happen next?
● We will send you a letter acknowledging receipt of your complaint within three working days of receiving
it, enclosing a copy of this procedure.
● We will then investigate your complaint. This will normally be dealt with by the office manager who will
review your file and speak to the member of staff who dealt with you. A formal written outcome of our
investigation will be sent to you within 15 working days of sending the acknowledgement letter.
● If, at this stage, you are still not satisfied, you should contact us again and we will arrange for a separate
review to take place by a senior member of staff.
● We will write to you within 15 working days of receiving your request for a review, confirming our final
viewpoint on the matter.
If you remain dissatisfied, you can then contact The Property Ombudsman to request an independent review:
The Property Ombudsman Ltd
Milford House
43-45 Milford Street
Salisbury
Wiltshire
SP1 2BP
01722 333 306
www.tpos.co.uk
Please note the following:
You will need to submit your complaint to The Property Ombudsman within 12 months of receiving our final
viewpoint letter, including any evidence to support your case.
The Property Ombudsman requires that all complaints are addressed through this in-house complaints
procedure, before being submitted for an independent review.
We are members of Propertymark (ARLA) Ltd:
Arbon House, 6 Tournament Court
Edgehill Drive, Warwick CV34 6LG
help@propertymark.co.uk
01926 496 800
CMP Scheme certificate and Rules can be found here.
All Client Monies are protected under Propertymark’s Client Money Protection Scheme
Propertymark, Arbon House, 6 Tournament Court, Edgehill Drive, Warwick, CV34 6LG
Scheme Reference Number: C0137727
Details of your agent: Harris and Daughter Limited Trading as Harris and Daughter Limited
Should a Propertymark Protected agent go into administration or misuse your rent, deposit
or other funds, Propertymark will reimburse you whether you are a landlord or a tenant.
This certificate confirms your money is protected by the Propertymark Client Money Protection
Scheme and that you can claim back money lost in the event of your letting agent going into
administration or misusing your funds.
HOW TO CLAIM
Simply go to propertymark.co.uk/complaints/client-money-protection/ and complete the CMP application form.
We need to receive your application within 12 months of us being notified that a misappropriation has occurred.
You do not need to prove fraud. You only need to provide supporting evidence that you have not received the money you were legally
entitled to, this may be in the form of your tenancy agreement or deposit protection certificate along with bank statements.
Your money is protected throughout the time that your agency is a member of the Propertymark Client Money Protection
Scheme. If your agent leaves the scheme, they are required by law to notify you. All agents managing properties in England,
Scotland or Wales are legally required to belong to a Government approved Client Money Protection scheme at all times
and details of the scheme must be publicly available. If you discover at a later date that money has gone missing during
the period of their membership of the scheme, you will still be covered even if they have subsequently left the scheme.
Unfortunately, we cannot make payments for any loss arising from war (whether foreign or civil), terrorism, rebellion, revolution,
military uprising or any form of confiscation by the state.
We are also members of HMRC Anti Money Laundering Supervision Scheme.