TENANT CHARGES
We do not charge Tenants administration or reference fees however there are some charges you should be aware of.
All of the below are outlined in our tenancy agreement which you will have sight of before signing.
Holding Deposit:
If you make an offer on a residential lettings property and your offer is agreed in principal we will take a holding deposit of one weeks rent.
This is payable by bank transfer to our client account and held towards the deposit and rent you need to pay when you move into a property (move in Monies).
We will then start the referencing procedure including checking your employment, rent affordability, previous Landlord reference, credit rating and whether you have any County Court Judgements (CCJs) against you.
You will also need to provide your photo ID and Proof of Address as well as proof of your Right to Rent of you are not a UK citizen.
If you provide misleading or false information or if you are unable to provide proof of your Right to Rent, ID or address this will effect your holding deposit.
The Landlord may wish to continue advertising the property while references are checked.
If you make an offer that is accepted and then change your mind, or if you fail to produce the above proofs or documents you will forfeit the holding deposit.
Early termination fees:
If you wish to break your tenancy early and do not have a break clause we will seek permission from your Landlord to do so however you will be liable to ensure that your Landlord is not left out of pocket. This may mean that you are liable for any fees your Landlord has paid us. We will work out this liability based on the fee the Landlord has paid and the length of the term of the tenancy after you leave (assuming the Landlord is agreeable to your early release).
Deposit:
We do not hold Tenant deposits. We are members of the TDS and your deposit will be registered and paid over to their Custodial Scheme (details of which are in the tenancy agreement) and held by them as Stakeholder for the duration of your tenancy. We are also members of Property Mark (ARLA) and are insured under their Client Money Protection Scheme so for the period when you pay the monies over to us and we transfer them to the TDS Custodial Scheme your money is protected.
Our membership number is: EW4585
Tel: 0300 037 1001
The Dispute Service Limited is a company registered in England and Wales with number 4851694.
Registered Office Address: West Wing, First Floor, The Maylands Building, 200 Maylands Avenue, Hemel Hempstead, HP2 7TG.
All Tenant Deposits are held by the scheme
Harris and Daughter Ltd
IN-HOUSE COMPLAINTS PROCEDURE
We are committed to providing a professional service to all our clients and customers. When something goes
wrong, we need you to tell us about it. This will help us to improve our standards.
If you have a complaint, please put it in writing, including as much detail as possible. We will then respond in line
with the timeframes set out below (if you feel we have not sought to address your complaints within eight weeks,
you may be able to refer your complaint to the Property Ombudsman to consider without our final viewpoint on
the matter).
What will happen next?
● We will send you a letter acknowledging receipt of your complaint within three working days of receiving
it, enclosing a copy of this procedure.
● We will then investigate your complaint. This will normally be dealt with by the office manager who will
review your file and speak to the member of staff who dealt with you. A formal written outcome of our
investigation will be sent to you within 15 working days of sending the acknowledgement letter.
● If, at this stage, you are still not satisfied, you should contact us again and we will arrange for a separate
review to take place by a senior member of staff.
● We will write to you within 15 working days of receiving your request for a review, confirming our final
viewpoint on the matter.
If you remain dissatisfied, you can then contact The Property Ombudsman to request an independent review:
The Property Ombudsman Ltd
Milford House
43-45 Milford Street
Salisbury
Wiltshire
SP1 2BP
01722 333 306
www.tpos.co.uk
Please note the following:
You will need to submit your complaint to The Property Ombudsman within 12 months of receiving our final
viewpoint letter, including any evidence to support your case.
The Property Ombudsman requires that all complaints are addressed through this in-house complaints
procedure, before being submitted for an independent review.
Tenancy Deposit Scheme
PRESCRIBED INFORMATION
Template provided by TDS
Housing Act 2004
Under the Housing Act 2004, the landlord is required to give the following information to the tenant and anyone who paid the deposit on the tenant’s behalf (“Relevant Person”) within 30 days of receiving the deposit. This is to ensure that tenants are made aware of their rights during and at the end of the tenancy regarding the deposit.
(a) The scheme administrator of the Tenancy Deposit Scheme is:
TDS Custodial
West Wing, First Floor,
The Maylands Building,
200 Maylands Avenue,
Hemel Hempstead,
HP2 7TG
phone 0300 037 1001
email info@tenancydepositscheme.com
(b) A leaflet entitled What is the Tenancy Deposit Scheme?, which explains the operation of the provisions contained in sections 212 to 215 of, and Schedule 10 to, Housing Act 2004, must accompany this document when given to the tenant and any relevant person.
(c) The procedures that apply under the scheme by which an amount in respect of a deposit may be paid or repaid to the tenant at the end of the tenancy are set out in the scheme leaflet: What is the Tenancy Deposit Scheme?, which accompanies this document.
(d) The procedures that apply under the scheme where either the landlord or the tenant is not contactable at the end of the tenancy are set out in the Scheme Leaflet: What is the Tenancy Deposit Scheme?
(e) The procedures that apply where the landlord and the tenant dispute the amount of the deposit to be paid or repaid are summarised in the Scheme Leaflet What is the Tenancy Deposit Scheme? More detailed information is available on: www.tds.gb.com.
(f) The facilities available under the scheme for enabling a dispute relating to the deposit to be resolved without recourse to litigation are set out in the Scheme Leaflet: What is the Tenancy Deposit Scheme? More detailed information is available on: www.tds.gb.com.
RIGHT TO RENT:
https://www.gov.uk/government/publications/right-to-rent-document-checks-a-user-guide/right-to-rent-checks-a-guide-to-immigration-documents-for-tenants-and-landlords-accessible
We are members of Propertymark (ARLA) Ltd:
Arbon House, 6 Tournament Court
Edgehill Drive, Warwick CV34 6LG
help@propertymark.co.uk
01926 496 800
All Client Monies are protected under Propertymark’s Client Money Protection Scheme
We are members of Propertymark (ARLA) Ltd:
Arbon House, 6 Tournament Court
Edgehill Drive, Warwick CV34 6LG
help@propertymark.co.uk
01926 496 800
Certificate and CMP Scheme Rules can be found here.
All Client Monies are protected under Propertymark’s Client Money Protection Scheme
Propertymark, Arbon House, 6 Tournament Court, Edgehill Drive, Warwick, CV34 6LG
Scheme Reference Number: C0137727
Details of your agent: Harris and Daughter Limited Trading as Harris and Daughter Limited
Should a Propertymark Protected agent go into administration or misuse your rent, deposit
or other funds, Propertymark will reimburse you whether you are a landlord or a tenant.
This certificate confirms your money is protected by the Propertymark Client Money Protection
Scheme and that you can claim back money lost in the event of your letting agent going into
administration or misusing your funds.
HOW TO CLAIM
Simply go to propertymark.co.uk/complaints/client-money-protection/ and complete the CMP application form.
We need to receive your application within 12 months of us being notified that a misappropriation has occurred.
You do not need to prove fraud. You only need to provide supporting evidence that you have not received the money you were legally
entitled to, this may be in the form of your tenancy agreement or deposit protection certificate along with bank statements.
Your money is protected throughout the time that your agency is a member of the Propertymark Client Money Protection
Scheme. If your agent leaves the scheme, they are required by law to notify you. All agents managing properties in England,
Scotland or Wales are legally required to belong to a Government approved Client Money Protection scheme at all times
and details of the scheme must be publicly available. If you discover at a later date that money has gone missing during
the period of their membership of the scheme, you will still be covered even if they have subsequently left the scheme.
Unfortunately, we cannot make payments for any loss arising from war (whether foreign or civil), terrorism, rebellion, revolution,
military uprising or any form of confiscation by the state.
We are also members of HMRC Anti Money Laundering Supervision Scheme.